What our Customers say...
If I could give them more stars I would! We ( a property management company ) have used them twice, once for a hoarder situation and just now for a fire. Antoinette is on top of everything, communicates very well, monitors the situation very carefully and makes sure all the paperwork is in perfect order! The people working the actual job take many pictures from beginning to end and everything they do is well documented! Our insurance company has a lower priced estimate for clean-up, but when they reviewed Antoinette's 70+ page summary, they agreed with SERVPRO's invoice. I have even recommended our insurance company keep them in mind if a client needs a recommendation. VERY happy with SERVPRO and will use them every time we have a situation needing professional, timely, well organized help!
Wonderful job of remediation of the mold discovered in the ceilings of our retail storeroom. Thank you for working throughout the night, and for all of the consideration put into not interrupting our normal business hours. We are so appreciative and will certainly call on you again if need be. A special nod to Dave and Will for all of their efforts regarding this project.
Called SERVPRO WWS when we discovered three inches of sewage in our basement last Sunday morning. Dave and the crew did an awesome job of removing the water, placing our property that was unaffected in another part of the house, and removing the baseboards and affected drywall. I cannot thank you enough for the truly amazing response time , and the professionalism and courtesy you displayed. Five star treatment all the way!!!
Truly professional and punctual. SERVPRO WWS did a great job of helping us to understand the whole process from the removal of the water, to the drying process, and the necessary steps for restoration of removed materials. Thanks so much for keeping our business open while the work was being performed. We will certainly call on yo again if need be.
We called SERVPRO WWS on a Sunday morning at 9am and they were in our basement removing the standing water one hour later. We were so impressed by the quick response , and the speed at which they worked to remove the three inches of water in our basement. Thanks also for working with us on the cost of the job since we were not covered by our insurance for basement backup. That fact alone will ensure that if we ever have another home emergency, we will be sure to call you first.
Thanks so much for all of your work. The professionalism, the punctuality, and the knowledge displayed by Dave Holley and the crew was exceptional. My ceilings were covered in a deep black sooty mess, and within 4 hours they looked as if they had just been painted, it was really unbelievable. Thank you also for containing the areas affected and for working so hard to keep the damage from spreading to other parts of the house.
SERVPRO WWS was wonderful to deal with. You helped me feel so much better about the process of recovering from the smoke damage caused by my kitchen fire. I will highly recommend you to anyone I know who needs restoration services. Thanks so very much for all of your help
SERVPRO WWS did an amazing job of returning our kitchen to its original condition following a small kitchen fire. We were impressed by the thoroughness and attention to the smallest details. We are happy to recommend your company to our family and friends. Thanks again for all of your hard work.
Thank you, thank you, thank you. When we noticed our basement had flooded on a Sunday morning, I thought it would be at least two days before someone could come and help. SERVPRO WWS was there within two hours of me calling them. Dave, Will and the crew got to work right away sucking up all of the water in our storage room, bathroom and rec room. They only removed the material that was unsalvageable and told us everything that was happening in real time. So professional and courteous. I will recommend SERVPRO WWS to all of my neighbors. Great job
I cannot thank SERVPRO WWS enough for the incredibly fast response to our flooded basement on Sunday. They were at my house 30 minutes after my wife called them, and set to work right away removing all the carpet and padding that was ruined by the black sludge that came up through our floor drains. It was a huge mess, and the crew worked so hard to mitigate any further damages. Will and Dave were great at explaining the process and keeping me informed throughout the whole ordeal. Thanks so much!!
We had major flooding due to a broken pipe in our neighboring unit. The team from SERVPRO WWS arrived onsite at 6pm on a Friday to deal with the issue. They removed the three inches of standing water in no time, placed all the necessary drying equipment, and thoroughly cleaned and sanitized all affected areas of our 1500 square ft. rehab facility. They even cleaned the carpets in three of the treatment rooms free of charge!! Dave Holley was especially helpful in arranging the drying equipment in such a way so as not to interfere with the rehab sessions taking place in the treatment room. Excellent job, and we will certainly use your services again if need be.
We had a huge water leak from an overhead pipe that caused a massive mess in our retail store. This occurred on the Wednesday before Black Friday which is typically the biggest volume day of the year for us. Dave, Will and the rest of the crew from SERVPRO WWS came out at 7pm the night of the incident to take care of the problem. Dave assured us that all of the drying equipment would be removed at 5am on the morning of Black Friday, so that we would not have any business interruption. The crew at SERVPRO WWS was so courteous, knowledgeable, and professional. Thanks to all of you for getting us back in business without any loss of revenue. We are forever grateful!!
Thank you so much for explaining the process, timing and expected costs. Dave was outstanding. He was totally focused on getting the job done right, and Erick and Enrique were great as well.
Excellent work from start to finish. Thank you so much for all of your hard work and also helping us to stay within our budget!! We will certainly use you again if need be
I was impressed with the professionalism and knowledge of Will and Dave. The crew worked fast and clean, and I was able to move in to the home with peace of mind that the mold was professionally remediated. Fantastic job!!
Dave the production manager was most pleasant and his suggestions were vey helpful to me. SERVPRO WWS was very cooperative and responsible. My home was in good hands I felt.
Will was very kind and reliable, as were the other staff. I would use them again and will recommend SERVPRO WWS any of my friends needing disaster recovery services. Thanks so much for coming on a Sunday!!
The whole team was very diligent and conscientious. Took care to keep all of the unaffected materials from sustaining any damage. Great work and I will recommend highly.
The best company ever!! Thank you so much. I felt so confident in every member of the team. Antoinette in the office went the extra mile with the insurance company, and the crew was so helpful (especially with the pack out).
SERVPRO of Winnetka/Wilmette/Skokie was awesome! The entire crew was fabulous and the crew chief Dave took care of everything that was required and went the extra mile for us!
I was completely impressed and satisfied with their performance! How refreshing to have a team that was on time, so courteous, and thorough. I also appreciated Dave's continual follow up. Wonderful!
10's across the board!!! Dave and the crew were wonderful. They took the time to explain the whole mold remediation process to me in detail, and were very prompt and professional.
The entire crew was very professional, courteous, and knowledgeable. So glad that we chose SERVPRO of Winnetka/Wilmette/Skokie
Will, Erick, and Joel were very nice and worked so hard on all the areas affected by our attic fire. They truly did an amazing job bringing our white carpet back to life from soot and ash damage. Thanks again guys!
Knowledgeable, courteous and professional. Very satisfied with their work. They took extra care in protecting our carpets from foot traffic from the other workers in our house. Thanks for going the extra mile.
SERVPRO of Winnetka/Wilmette/Skokie did a wonderful job remediating the mold in my elderly parents basement. They came and started work the same day I called them! It was refreshing to have a contractor who was actually on time, and ready to work. They removed all of the mold and were very clean and neat in the unaffected areas of the house. We will definitely use them again if need be.
Excellent job by Dave and his crew. I can rest easy now knowing that the mold has been professionally remediated by a professional crew.
Dave was absolutely wonderful in helping us with the damages from our water issues. The whole crew did an amazing job cleaning and restoring both levels of our home and we couldn't be more pleased.